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Lone Star Labels & Packaging – Terms and Conditions

By submitting a new customer form, requesting a quote, or placing an order with Lone Star Labels & Packaging, the customer acknowledges and agrees to the following Terms and Conditions.

Artwork and Design Services

Lone Star Labels & Packaging reserves the right to charge $75 per hour for artwork design or modification services, with a minimum charge of $150. This fee may be waived if a purchase order is issued for the project.

Revisions to proofs beyond the initial proof may incur additional charges.

All artwork created by Lone Star Labels & Packaging remains the property of Lone Star Labels & Packaging until full payment has been received.

Proof Approval

All proofs provided by Lone Star Labels & Packaging must be carefully reviewed and approved by the customer prior to production.

By approving a proof, the customer confirms that all artwork, spelling, colors, layout, dimensions, and specifications are correct. Lone Star Labels & Packaging is not responsible for errors that appear in artwork once the proof has been approved.

Production Lead Times

Production lead times begin only after final artwork approval and receipt of a valid purchase order, if applicable.

Expedited orders outside of standard lead times may be subject to an expedite fee of up to $500 or more depending on production requirements.

Order Quantities and Production Tolerance

All shipments are subject to a ±10% production tolerance of the ordered quantity. Invoices will reflect the actual quantity produced and shipped within this tolerance.

Pricing and Minimum Order Quantities

Minimum order quantities and pricing are subject to change. Any pricing updates will be communicated in writing with at least 14 days notice when applicable.

Quotes will not be issued until the new customer form has been completed and approved.

Payment Terms

All orders are subject to credit approval. Standard payment terms are Net 30 days from the invoice date unless otherwise agreed to in writing.

Balances unpaid after 30 days may incur a finance charge of 1.5% per month (18% annually) or the maximum allowed by law.

The customer agrees to pay all reasonable collection costs, including attorney fees and legal expenses, incurred by Lone Star Labels & Packaging in recovering unpaid balances.

Shipping and Risk of Loss

Title to goods and risk of loss transfer to the customer upon shipment from Lone Star Labels & Packaging or its designated shipping point, unless otherwise agreed in writing.

Color and Print Variation

Due to the nature of printing processes and materials, minor color variations and print differences within normal industry tolerances may occur. Such variations shall not be considered defects.

Limitation of Liability

Lone Star Labels & Packaging shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to lost profits, lost product, product recalls, or business interruption.

Lone Star Labels & Packaging’s total liability for any claim related to goods or services shall not exceed the total purchase price of the order in question.

Warranty Disclaimer

Lone Star Labels & Packaging warrants only that the products produced will conform to the agreed specifications at the time of delivery. No other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, are provided.

Cancellation

Cancellation of artwork, design work, or production orders after work has begun may result in cancellation fees based on labor, materials, and production costs incurred up to the time of cancellation.

Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of the State of Texas, without regard to its conflict of law provisions.

Acceptance of Terms

By submitting the new customer form, requesting a quote, or placing an order, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.

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